Monday through Friday, 9:00 – 5:00 Eastern Time. Click on “Contact Us” on our main page to e-mail us or call our toll-free no. 1-866-594-8712.
We accept Visa, MasterCard, money orders and wire transfer for business accounts. You may place your order on-line with your credit card or money order, also if you would like you can fax your order and credit card no. to us at 1-248-594-1514.
If you order an item and it is out of stock we will notify you via e-mail. You may choose to keep the order in place till we receive stock or cancel the order. We will also notify you if we have a similar model to offer you that compares in price and quality.
You will receive your order in 7 to 10 business days, we will notify you of tracking information so you may contact carrier to be informed on day of delivery. Most smaller items will be shipped UPS, some large items they will be shipped common carrier and driver will only take to end of truck, you are responsible to move unit into your residence or business. If package is damaged customer is to refuse item (keeping copy of shipper receipt noting refused) and it will be returned to Philips for refund or exchange. Electronics Alley must be notified in 24 hours of any refused product.
WARRANTY AND RETURNS
All products are covered under a Philips factory warranty. You must read owner’s manual, some products very is length of warranty. Most TV/Audio Systems/Monitors/ Projection TV/ DVD, a Philips service center is called for repair or if not repairable, a Return Merchandise Authorization will be requested, so product will be returned for full refund or reordered if requested. Other products customer is to call Philips Call Center for exchange of product. Customer is responsible for shipping charges on any returned product.
Flat TV – 90 days parts and labor
Projection TV – 90 days parts and labor
CTV (color TV) - 90 days parts and labor
TV/VCR – TV/DVD – 90 days parts and labor
Monitors – 90 days parts and labor
Portable Audio / DVD – 90 days parts and labor
All items that ElectronicsAlley.com offer are refurbished, that is product that has been returned to the Philips factory for any reason. The product is inspected, repaired if needed, re-boxed and sold with a Philips factory warranty. (Minor cosmetic flaws are not repaired)
* Sales tax may need to be applied for applicable states by law.
**Minimum orders of $50.00